Instructions For Refund

Idealamps offers a full refund (excluding our outbound shipping cost, equal to 20% of your purchase amount) or exchange for equivalent products within a 14-day period.

To ask for the return/exchange of products, please e-mail our customer service team.and provide the following materials

1) Description your situation whether you want a refund or exchange.

2) Products you would like to return.

3) New product you would like to exchange for (if you want an exchange)

Please Be Kindly Reminded

1) We cannot accept a change of mind refund/exchange if products have been installed and used.

The product should be put in the original package and should not impact resales.

Clients shall be responsible for return shipping costs for a change of mind refund/exchange.

2) Clients should apply for return/exchange and return the products within 14 days of receiving the order.

We only accept a return of products under registered and insured shipping services requiring a signature on delivery (USPS, UPS, FedEx, etc.)

3) For customized products, the deposit must be paid in full when ordering, and refunds are not accepted due to change of mind.

The full balance must be paid before dispatch of customized products, and refunds are not accepted due to change of mind.

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